Phonevs Return & After-Sales Policy

30-Day Return Policy

We offer a 30-day worry-free return policy. You may request a return within 30 days after receiving your item.

• Items must be in the same condition as received;
• Items must be properly packaged to prevent damage during shipping;
• Return shipping cost is the customer’s responsibility.

6-Month Warranty

All items come with a 6-month warranty from the date of purchase.

• Covers manufacturing defects and failures under normal use;
• To claim warranty, contact Mall@Phonevs.com with proof of purchase;
• Warranty does not cover damage caused by misuse or improper handling.

How to Initiate a Return

Contact us at Mall@Phonevs.com with your order number.

Return address:
Aolin Qinghua District 3, Wujiang District, Suzhou City, Jiangsu Province, China, 215200

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will provide free replacement.

Exchange Policy

1. Return the original item;
2. You may place a new order for the item you need.

EU 14-Day Cooling-Off Period

For EU customers, you have the right to cancel or return your order within 14 days of delivery without giving any reason.

• Item must remain in the same condition as received;
• Return shipping cost is the customer’s responsibility.

Refund Policy

• Refunds will be processed within 2 business days after receiving and inspecting the returned item;
• Refunds will be returned to the original payment method;
• Banks or credit card companies may need extra time to process;
• If you do not receive your refund within 5 business days after approval, contact Mall@Phonevs.com.

Frequently Asked Questions (FAQ)

1. How long is the return period?

30-day worry-free return policy. 6-Month Warranty.

2. What are the conditions for returns?

Items must remain in original condition, properly packaged, return shipping paid by customer.

3. How do I request a return?

Email Mall@Phonevs.com with your order number.

4. What if my charger is defective or wrong?

Contact us immediately; we provide free replacement.

5. Can I exchange for a different model?

Return the original item, then place a new order for the desired model.

6. Is there a cooling-off period for EU orders?

Yes, EU orders enjoy a 14-day unconditional return right.

7. How long does a refund take?

Refunds processed in 2 business days, bank may require extra time.

8. How can I contact PCCharger after sales?

Email Mall@Phonevs.com anytime for support.